Privacy Policy

Introduction

Welcome to https://electronic-title-replacement-california.dmv-california.com (referred to as “ETR California,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we collect, use, share, and safeguard information about our users in compliance with various international privacy laws, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA)
Colorado’s Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s Connecticut Transparency and Accountabilty for Data Protection Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (https://electronic-title-replacement-california.dmv-california.com), mobile applications, online services, and products offered by ETR California. Please note that this policy does not extend to third-party platforms or services accessed through links on our site, which have their own privacy policies governing data collection and use.

Processing Activities

This policy outlines the practices related to:

Using our applications and services as an authorized user.
Visiting our websites linked to this Privacy Policy.
Receiving communications from us, such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: Details related to your user account, including username, email address, and password hash (never stored in plain text).
Payment Information: Transaction details required for processing payments, such as cardholder name, card number, expiration date, and security code.
Financial Information: Data about your financial status, which may be collected for billing or fraud prevention purposes.
Purchase Information: Records of products or services purchased from us, including order history and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, advertising ID, and device type, used for analytics and personalization.
Location Data: Your geographical location data, collected when you use our location-based services or consent to sharing your location.
Feedback: Any comments, reviews, or responses you provide to us, which help improve our products and services.
Social Media Information: Data from social media platforms when users choose to log in through these accounts for streamlined access.
Product Information: Details about the products you interact with on our site, including pages visited, items viewed, and purchase decisions.

We collect this information through direct user input forms, interactions with our applications and services, and automated technologies (e.g., cookies, web beacons). Additionally, third-party service providers may share personal data with us for specific purposes, always adhering to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored in your browser that serve various functions:

Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionalities.
Preference Cookies: Remember user preferences, such as language settings or display options.
Analytics Cookies: Collect information about your use of our site to improve performance and deliver personalized content.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or resolve disputes. Once the retention period expires, or when these purposes are no longer applicable, we delete or anonymize the data securely.

Security Measures

ETR California employs robust security measures to protect your personal data:

Encryption: We use encryption for data in transit and at rest to ensure secure communication.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards, processing data only on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or the applicable age limit in your jurisdiction). If we learn that a child has provided personal data through our services, we take steps to delete that information as soon as possible.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

Access, rectification, or erasure of your data.
Restriction or object to the processing of your data.
Portability of your data (receiving a copy in a structured format).
The right not to be subject to automated individual decision-making or profiling.
Filing appeals and complaints with us or relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer at privacy@electronic-title-replacement-california.dmv-california.com or through written correspondence. We will respond to your requests in accordance with applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions regarding privacy, data protection, or this policy, or to exercise your rights, please contact us:

Email: privacy@electronic-title-replacement-california.dmv-california.com
Mail: Privacy Policy Inquiries, ETR California, 12345 Main Street, Suite 678, City, State, ZIP Code